Box Office Info & Hours
Box Office
Contact
CALL / (330) 454-8172
24-HOUR EVENT INFO / (330) 454-8171
EMAIL / info@cantonpalacetheatre.org
IN PERSON
605 Market Avenue North
Canton, Ohio 44702
DAYS WITH A PERFORMANCE
Open from 1 hour before until 30 minutes into the performance
REGULAR BOX OFFICE HOURS
Monday, Thursday & Friday 11 a.m. to 4 p.m.
Getting Here
From the North (Akron)
Take I-77 south to the exit 107B, Route 62 East/Alliance. Pass the Cleveland Avenue exit. Exit at Market Avenue, the second exit. Turn right at the traffic light, and follow Market Avenue south to 6th Street. Palace Theatre is on the corner of Market Avenue North and Sixth Street North West.
From the South (Dover/New Philadelphia)
Take I-77 north to exit 105, route 172, Tuscarawas Street, Downtown. Turn right onto route 172 (Tuscarawas St, East). Follow Tuscarawas into downtown Canton. Cross McKinley Avenue. Turn left onto Cleveland Avenue NW. Turn right onto Fifth Street NW. Turn left onto Market Avenue North. Drive 1 block, the Palace will be on your left.
From the East (Alliance)
Take Route 62 west and follow sign to route 43, Market Avenue. Turn left onto Market Avenue. Travel south on Market Avenue for 2 miles. The theatre will be on your right, at the corner of Market Avenue and Sixth Street North West.
From the West (Massillon)
Take Route 30 east. Take I-77, route 62, Akron/Marietta “Exit Only.” Follow sign I-77 N, 62 E, Akron “Exit Only.” Exit 105, route 172, east (Lincoln Way East turns into Tuscarawas West). Follow Tuscarawas into downtown Canton. Cross McKinley Avenue. Turn left onto Cleveland Avenue NW. Turn right onto Fifth Street NW. Turn left onto Market Avenue North. Drive 1 block, the Palace will be on your left.
Parking
On-street Metered Parking: Meters must be fed between 8 a.m. and 6 p.m. weekdays. Metered spaces are free nights and on weekends. The rate is $0.75 per hour.
Parking Decks: There are several parking decks located throughout downtown Canton. See a map of available parking decks.
Audience Accessibility
WHEELCHAIR ACCESS
We can accommodate guests with wheelchairs and have special wheelchair seating available in Section B, Rows W & X (view seating chart for more information). There are no stairs to reach seats on the main floor.
Note: there is no elevator and all patrons with tickets for seats in the upper or lower balconies must use the stairs to access their seats.
Hearing Impaired Guests
The Palace Theatre is now looped for the benefit of our patrons who are hearing impaired. Hearing induction loops are to people with hearing aids what Wi-Fi is to computers and cell phones. Hearing Induction Loops bring those who wear hearing aids back into the sound environments in which they need and want to participate. In other words, there are many places where hearing is challenging and those environments make it difficult or impossible for people with an aided hearing handicap to hear. These individuals will either have a difficult time hearing in, or avoid these environments. About 75% of hearing aids provided are equipped with a telephone coil or “T Coil.” When the T Coil is engaged, background noise can be reduced and the desired sound is sent directly to the hearing aid T Coil, and to the wearers hearing prescription. This enables the hearing aid wearer to hear performances and speakers clearly without environmental noise.
If you have questions about how a hearing loop works, or about how it works with hearing aids, you can call HEARINC at 234-347-0155. They will be happy to answer any questions you may have.
Theatre Concessions
The Canton Palace Theatre has a full concession stand with items including popcorn, nachos, candy, pop, water and coffee.
The theatre’s bar includes beer, wine and featured mixed drinks, available at various events. Sunday sales are limited, and vary by event.
We accept Visa, Mastercard, and Discover, as well as cash, for our concessions and bar.
Ticket Info & FAQs
Have questions about your tickets for an upcoming movie or event at the Canton Palace Theatre? Read on for more information and use the FAQs below to answer any questions you may have. Still need help? Contact the Canton Palace Theatre by emailing info@cantonpalacetheatre.org.
TICKET NOTES
Online ticket sales for Canton Palace Theatre events are handled exclusively by CueBox.
Seats in sections 1-9 are in the balcony, and there is currently no elevator to the balcony levels. Patrons purchasing seats in the balcony must be able to use stairs. There are open railings in front of the first row of all balcony sections, indicated on the seating chart as obstructive view. Depending on a person’s height, they may see through the open railing or over the railing.
Space for 4 wheelchairs is available in Section B, Row X Seats 1, 2, 3 or 4 on the main floor. There are 4 companion seats for those attending with someone in a wheelchair in Section B, Row, W, Seats 12, 11, 2, or 1.
Sections A-E, on the main floor, have no stairs to access the seating. Anyone who uses a walker or can transition out of a wheelchair is able to access all main floor seating.
Ticket Purchasers Beware: Only tickets purchased through the Canton Palace Theatre Box Office, or another authorized ticket seller such as Ticketmaster, will be honored. Tickets purchased through unauthorized 3rd party ticket resellers will not be honored. If you have any questions, please contact us.
Ticket FAQs
We do not mail tickets, since all tickets are digital ticket(s), sent electronically with your order confirmation. If you have a ticketing issue or concern, please contact the box office by emailing info@cantonpalacetheatre.org or visit the box office starting one hour before showtime, located at the corner of the building at Market Avenue, N and 6th Street, NW.
We accept Visa, Mastercard, and Discover, as well as cash, for movie admission, event tickets, concessions, bar, and merchandise.
Professional lens cameras are strictly forbidden, unless a press pass has been issued by the promoter or tour manager in advance of the event. The policy for cell phone camera usage during an event, varies based on the decision of the artist(s) performing.
There is currently no elevator inside the Canton Palace Theatre. To learn more about the accessibility improvements happening at the Canton Palace Theatre visit www.cantonpalace100.com
All patrons with seats in the Upper Balcony (Section 1, 3, 5, 7 & 9) or Lower Balcony (Sections 2, 4, 6 or 8) must be able to use the stairs to access their seats.
Sections A-E, on the main floor, have no stairs to access the seating. Anyone who uses a walker or can transition out of a wheelchair is able to access all main floor seating.
Space for 4 wheelchairs is available in Section B, Row X Seats 1, 2, 3 or 4 on the main floor. There are 4 companion seats for those attending with someone in a wheelchair in Section B, Row, W, Seats 12, 11, 2, or 1.
Refunds cannot be given once the tickets are purchased. This includes service charge, if show is cancelled or postponed. Tickets can be used by another party. Please contact the Box Office for questions.
No. The system does not store payment information. As such, when creating an online account to order tickets, you will be asked for your credit card information in the event that you wish to purchase a theatre membership at that time. You will then be asked for the credit card information again when checking out in order to complete the order and purchase your selected tickets. The system does not allow the same tickets to be purchased more than once, so you will not be charged twice for the same order.
General FAQs
No smoking, e-cigarette or vaping devices are permitted inside the Canton Palace Theatre.
No outside food and drink permitted inside the Canton Palace Theatre. This includes Downtown Outdoor Refreshment Area (DORA) cups.
No cameras or recording devices permitted inside the Canton Palace Theatre.
All bags, including, but not limited to backpacks, purses, etc., are subject to search by security personnel on duty.
Bag Policy, effective 9/1/19: any bags or packages measuring larger than 12″ x 12″ x 6″ will not be permitted into the theatre unless they are clear. Exception: medical equipment and diaper bags. The Canton Palace Theatre does not provide a general area to check bags or any other personal belongings not allowed into the theatre. The Canton Palace Theatre reserves the right to inspect all bags and packages entering the theatre.
Yes, but please note that all children under the age of 14 must be accompanied by an adult to enter the theatre.
NOTICE Unless otherwise authorized by law, no person shall knowingly possess, have under the person’s control, convey, or attempt to convey a deadly weapon or dangerous ordnance onto these premises. Posted pursuant to the Ohio Revised Code.
There is currently no elevator inside the Canton Palace Theatre. To learn more about the accessibility improvements happening at the Canton Palace Theatre visit www.cantonpalace100.com.
All patrons with seats in the Upper Balcony (Section 1, 3, 5, 7 & 9) or Lower Balcony (Sections 2, 4, 6 or 8) must be able to use the stairs to access their seats.
Sections A-E, on the main floor, have no stairs to access the seating. Anyone who uses a walker or can transition out of a wheelchair is able to access all main floor seating.
Space for 4 wheelchairs is available in Section B, Row X Seats 1, 2, 3 or 4 on the main floor. There are 4 companion seats for those attending with someone in a wheelchair in Section B, Row, W, Seats 12, 11, 2, or 1.
The Canton Palace Theatre makes charitable donations to many community events and groups. In order to be considered, a formal request on the organization’s letterhead must be submitted to the theatre via email to info@cantonpalacetheatre.org.
Policies are subject to change based on the event, but the theatre follows these general guidelines:
-Smoking is prohibited in the building
-No outside food or drink is permitted in the building
-All bags are subject to search
-No cameras or recording devices are permitted in the theatre
-Umbrellas are not permitted in the theatre
-All children under the age of 14 must be accompanied by an adult
-Unless otherwise authorized by law, no person shall knowingly possess, have under the person’s control, convey, or attempt to convey a deadly weapon or dangerous ordnance onto the premises
–Bag Policy, effective 9/1/19: any bags or packages measuring larger than 12″ x 12″ x 6″ will not be permitted into the theatre unless they are clear. Exception: medical equipment and diaper bags. The Canton Palace Theatre does not provide a general area to check bags or any other personal belongings not allowed into the theatre. The Canton Palace Theatre reserves the right to inspect all bags and packages entering the theatre.
Downtown Canton
Visiting the Canton Palace Theatre is a wonderful way to get in touch with the vintage past, but there’s a pretty exciting present going on all around us in Downtown Canton and Stark County.We encourage you to add a few hours (or a day) onto the front or back end of your visit to grab dinner, relax in a local watering hole, check out a fantastic art gallery or performance or walk the streets. Below are a few ideas to make your trip to the Palace an even more special one.
Discover more things to do in Canton
Dine
There’s no shortage of delicious places to eat within walking distance of the Palace Theatre and many of them even offer deals if you’re going to or coming from a Palace movie or event.
Art & Shopping
The Palace is the literal and figurative cornerstone of the Canton Arts District. Take a stroll and enjoy what the fantastic galleries, shops and public art around downtown have to offer in the way of beauty and innovation.
Libations
Who doesn’t love discussing a movie over a drink? Here are a couple of our favorite bars!
Cultural Center for the Arts
Downtown Canton plays host to a variety of other arts and culture organizations – some with as long and intriguing a history as the Palace. They are all housed in the Cultural Center, four blocks north on Market Avenue, and always have something interesting going on.
