Please read the following to learn more about our data collection policies and practices.
1. Information Collected
The personally identifiable information we collect is used to facilitate delivery of tickets and/or other products and/or services to our customers. In the process of providing these products and/or services, we require our customers to provide certain personally identifiable information. Specific details may include, but are not limited to the following and may be subject to change:
In the case of a ticket or other product and/or service which involves a purchase on our website: In order to complete the purchase of a product and/or service, an online credit card transaction is required. During this process we generate and collect certain personally identifiable information.
The personally identifiable information that may be collected from our customers in completion of a product and/or service purchase, includes, but may not be limited to: customer’s first and last name, first and last name of the credit card owner, credit card billing address, credit card number, credit card security code, credit card expiration date, customer’s shipping address, phone number, and email address. You may also have the opportunity to permit us to maintain this information in a personal profile for you so you do not have to re-enter the information each time you make a purchase.
If a customer sends us personal correspondence, such as emails or letters, we may collect such information into a file specific to such customer.
2. How Information is Collected
We may collect information from you in several different areas on our website, including but not limited to those described below:
You may be asked first to complete a registration form and provide personally-identifiable information. You may also be asked to choose a user ID and password in order to take advantage of certain features our website may choose to offer, including, but not limited to, newsletters, contests, forums, or other subscription based services.
Newsletters and Website Emails
We may offer free newsletters to share information with you about our website, about us and our affiliates and subsidiaries, or about our business partners and advertisers and sponsors. You may receive a newsletter either by registering for a particular newsletter or in conjunction with a special feature or membership for which you have registered on our website. You may cancel your free email subscription by following the instructions provided on our Site or in the designated area of the newsletters or emails.
IP Addresses and Click-stream Data
We may collect IP addresses and/or click-stream data for purposes of system administration, to improve our website and to report aggregate information to our advertisers and sponsors or other internal uses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our computers identify your computer by its IP address. When you request Web pages from our website, our computers log your IP address.
Click-stream data is information collected by our computers when you request Web pages from our website. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at our website, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and advertising, and the like.
If you place an order or subscribe for any of the services offered on our website, we will ask you to complete an order form that will request certain information from you, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that you have requested, e.g., to deliver the information, products or other services that you order, and to invoice you. Such information is collected and stored through encrypted means for your protection.
3. How Information is Used
We internally use personally identifiable information about our customers to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our website’s content and layout. We believe these uses allow us to improve our website and provide better service to our customers.
We may use a customer’s email address and, in rare situations mailing address or phone number, to contact a customer regarding, administrative matters or notices, satisfaction with our website and/or services and to provide further information regarding additional events, products or services we believe the customer would be interested in.
We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.
4. Disclosure of Information
If you purchase a ticket to a specific event on our website, your first name, last name, physical address, phone number and email address may be provided to the management of the artist(s) for that event.
5. Choices Regarding Collection, Use, and Disclosure of Collected Information
It is possible for you to use much of our website without giving us any personally identifiable information. When you do register with us or give us personally identifiable information, you will have an opportunity at the time we collect your information — to limit e-mail communications from THE CANTON PALACE THEATRE ASSOCIATION and from our third-party partners. You can request at any time that THE CANTON PALACE THEATRE ASSOCIATION not send future e-mail to you either by unsubscribing from the communication or by contacting us at firstname.lastname@example.org. Also there are ways to limit the information collected through technology — though some of our website features won’t work if you decide to do this.
Even if you request that we not disclose your personal information to third parties, we may disclose personally identifiable information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process, respond to any claims, or to protect the rights, property, or personal safety of THE CANTON PALACE THEATRE ASSOCIATION, website users or the public. Information collected through this website, including personally identifiable information, may be disclosed as part of, or during negotiations of, any merger, sale of company assets or acquisition.
6. Security Precautions
We have implemented reasonable security measures to safeguard your personally identifiable information using reasonable industry standards. However, please keep in mind that “perfect security” does not exist on the Internet and/or the World Wide Web.
7. Chat Rooms, Forums, & Message Boards
Our Site may make chat rooms, forums, webcasts and message boards available to its users. You are not required to provide any personal information when using these areas but you may choose to do so. We strongly recommend that you do not use your personal information as your user name or that you post any personally identifiable information on line, since such information will be publicly available and you may receive unsolicited messages from other parties. THE CANTON PALACE THEATRE ASSOCIATION cannot ensure the security of any information you choose to make public in a chat room, forum, webcast, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.
8. Links to Other Websites
9. International Users
10. Limitation of Liability
By providing us with any personal information you expressly and unconditionally release and hold harmless THE CANTON PALACE THEATRE ASSOCIATION, its parents, shareholders, owners, members, and each of their subsidiaries, affiliates, directors, officers, employees and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information. In addition, while THE CANTON PALACE THEATRE ASSOCIATION takes efforts to ensure the proper and appropriate use of THE CANTON PALACE THEATRE ASSOCIATION data provided by THE CANTON PALACE THEATRE ASSOCIATION to third party companies, promotional partners or vendors, the Releasees are not liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information by such third parties.
12. Correcting & Updating Information
If your PII changes, or if you no longer wish to receive communications from us, you should make changes to your password protected registered user profile on the website, respond to an opt-out message in an email or text, or email us at email@example.com. Please note that to the extent that such information is stored in our databases, we will respond to your changes as soon as reasonably practicable, however that information may remain stored indefinitely in our back-up and archival records. Any information that is stored in aggregate (“headless”) form that may have been excerpted from is not considered PII and will not be updated or changed pursuant to a request from you.
13. Opting Out
If you are a registered subscriber and no longer wish to receive our email communications, you may opt out. Choosing to opt out means we will remove your personal data from our database and you will not receive further communications from us. You may opt out by utilizing one of the following methods: (i) emailing us at firstname.lastname@example.org or (ii) using an option out message contained in an email from us.
The Canton Palace Theatre Association
605 Market Ave North
Canton, OH 44702
Email: info @ cantonpalacetheatre.org