COVID-19 Policies

The coronavirus (COVID-19) outbreak has impacted businesses across a variety of industries, forcing them to rethink their daily operations to ensure the safety of their employees and the general public. In fact, just one misstep can lead to the quick spread of COVID-19, jeopardizing the well-being of workers.

To help slow the spread of COVID-19 and safeguard our staff, Canton Palace Theatre has created an action plan for responding to COVID-19. This plan, which is based on Centers for Disease Control and Prevention (CDC), State of Ohio and Occupational Safety and Health Administration (OSHA) guidance, highlights the responsibilities of the Board of Directors, staff and volunteers, and outlines the steps Canton Palace Theatre is taking to address COVID-19.

A summary of what you can expect when visiting the Canton Palace Theatre and how the Canton Palace Theatre is currently operating can be found below:

Canton Palace Theatre Business Office Procedures

  • Reopen office daily with only 1 staff person based on rotating schedule.
  • Staff person to take temperature before leaving home and report temperature to Executive Director.  ED to keep a daily log
  • Office hours 11am to 3pm
  • Bookkeeper to come in weekly during non-office hours, before 11am or after 3pm, to complete work.
  • All staff to wear gloves and masks when working with public.

General Building Procedures

  • All Staff and Volunteers working will wear masks
  • Hand Sanitizer pumps and/or wipes at Box Office, Concession Stand, Bathrooms and lobby tables.
  • Cleaning crew to clean and disinfect after every event, as normal
  • All patrons are required to wear a mask when entering the building, walking thru the lobby and while seated, unless eating or drinking items from the concession stand.

 Movie Box Office

  • Tickets to movies must be pre-ordered at
  • Canton Palace Theatre will assign seating based on number in your group.


  • Pre-Order concessions encouraged at  Order will be delivered to attendees’ seats.
  • Due to limited space in main lobby, we will utilize upstairs concessions stand only for in person sales.
  • Mark off spaces 6 feet for people to stand in line. One side of stairs for entrance to concession stand, one side for exit from mezzanine
  • Hang plexiglass in front of Concession Stand with a small cut out space in front of Point of Sale register area to pass payment and product.

Inside Theatre

  • Maintain 6 feet distance in all directions
  • Capacity would be 375 total – See Seating Chart

For more detailed information, please read the complete plan below.


When it comes to ensuring a safe workplace during the COVID-19 outbreak, both volunteers and employees have their role to play. The following is a breakdown of the responsibilities for Canton Palace Theatre Board of Directors, staff and volunteers.

Board Members and Staff

Canton Palace Theatre leadership, Board Members and staff, should familiarize themselves with the details of the action plan. Above all, Board Members and staff must be prepared to answer questions from volunteers and the public and set a good example by adhering to the guidance prescribed in the plan. This involves practicing social distancing and good personal hygiene.

Staff, Volunteers and Attendees

Staff, Volunteers and Attendees play a critical role in Canton Palace Theatre’s COVID-19 prevention efforts. To protect everyone in the facility, Canton Palace Theatre has several general best practices Staff, Volunteers and Attendees should follow:

  • Understand the signs and symptoms of COVID-19, and stay home if you are feeling sick—Any Staff, Volunteers and Attendees who is experiencing symptoms of COVID-19 (e.g., fever, cough, shortness of breath, sore throat, runny nose, body aches, chills or fatigue) should stay home. Individuals experiencing such symptoms should also be instructed to consult guidance from the CDC on seeking medical care.
  • Practice good hygiene— Staff, Volunteers and Attendees should clean their hands often, either with an alcohol-based hand sanitizer or soap and water. Hand sanitizers should contain at least 60%-95% alcohol, and staff members and volunteers should wash their hands with soap for at least 20 seconds. In addition, staff members and volunteers should avoid touching their face and cough into their arm.
  • Practice social distancing—Social distancing is the practice of deliberately increasing the physical space between people to avoid spreading illness by 6 feet in every direction.

 Pandemic Response Team

The pandemic response team is a cross-functional team that recommends and oversees workplace protocols to control the spread of COVID-19. The team will include the following roles:

  • Senior leadership—Canton Palace Theatre COVID-19 Committee is responsible for the business’s overall action plan. Executive Director is responsible for working with all the staff and volunteers and relevant health and safety bodies to manage this action plan.
  • Virus prevention and protocols lead— Canton Palace Theatre COVID-19 Committee is responsible for recommending and developing protocols to ensure the wellness of all employees. They are also tasked with overseeing procedures for isolating staff or volunteers should they become sick at work.
  • Sanitization and disinfection lead—Event Staff manages logistics related to daily and periodic sanitation and disinfection efforts during events. Their responsibilities include ensuring that routine cleanings are completed and that the necessary cleaning supplies are readily available. Outside Cleaning Company manages the post event clean up, sanitation and disinfection of the entire building.
  • Communication lead— Georgia Paxos is tasked with managing any and all pandemic-related communications. She will work with Canton Palace Theatre COVID-19 Committee to ensure COVID-19 training is completed and that staff and volunteers understand their role in preventing the spread of the disease. Georgia Paxos will provide COVID-19 related updates on a weekly basis and as needed.


In order to keep Staff, Volunteers and Attendees safe and prevent the spread of COVID-19, Canton Palace Theatre requires the following workplace protective measures:

General Safety Policies

  • Staff, Volunteers and Attendees and customers who exhibit signs or symptoms of COVID-19 will be asked to leave the facility.
  • Access to hand-washing stations and alcohol-based hand sanitizers will be provided to Staff, Volunteers and Attendees and customers.
  • Staff and Volunteers can voice concerns COVID-19 concerns by calling/emailing Georgia Paxos (330) 933-7596 or
  • Canton Palace Theatre will establish flexible work practices by May 18, 2020.  Only allowing one person in the office daily, on a rotating schedule.
  • Canton Palace Theatre will place hand sanitizers in multiple locations to encourage hand hygiene by Staff, Volunteers and Attendees.
  • Canton Palace Theatre will provide tissues and no-touch disposal receptacles.
  • Canton Palace Theatre will place posters that encourage hand hygiene to help stop the spread of the coronavirus at the entrance to the Theatre and in other work areas where they are likely to be seen.
  • Canton Palace Theatre may decrease open business hours to perform more frequent cleanings based on the recommendation of the cleaning company hired by the Theatre.
  • Canton Palace Theatre will limit the number of customers allowed in our facility at any one time to 372, based on the Reopen Seating Chart found here.
  • Canton Palace Theatre is aware that some Staff, Volunteers and Attendees may be at higher risk for serious illness, such as older adults and those with chronic medical conditions. To safeguard employees at-risk, we will take steps to ensure they have minimal contact with others.
  • Canton Palace Theatre is prepared to change our business practices if needed to maintain critical operations.
  • Canton Palace Theatre will ensure there is a minimum of 6 feet of space between all desks and workspaces of staff and volunteers.
  • Canton Palace Theatre will modify the flow of traffic to minimize potential close contact with others.

Protocols for Workers

To ensure safety at Canton Palace Theatre facilities, staff and volunteers will be asked to:

  • Notify Georgia Paxos and stay home if they are experiencing COVID-19 symptoms (e.g., fever, cough or shortness of breath). Sick staff and volunteers should follow CDC-recommended steps. Employees should not return to work until the criteria to discontinue home isolation are met, in consultation with health care providers and state and local health departments. When self-quarantining, employees should:
    • Stay away from other people in their home as much as possible, staying in a separate room and using a separate bathroom if available.
    • Not allow visitors.
    • Wear a face mask if they must be around people.
    • Avoid sharing household items, including drinking cups, eating utensils, towels, or bedding.
    • Clean high-touch surfaces daily.
    • Continue monitoring their symptoms, calling their health care provider if their condition worsens.
  • Notify Georgia Paxos and follow CDC-recommended precautions if they are well but have a sick family member at home with COVID-19.
  • Take additional preparations in the event they are traveling:
    • Check the CDC’s Traveler’s Health Notices for the latest guidance and recommendations.
    • Be mindful of COVID-19 symptoms of COVID-19. If you start experiencing symptoms (e.g., fever, cough or shortness of breath), notify Georgia Paxos and refrain from traveling. Promptly call a health care provider for advice if needed.
  • Canton Palace Theatre may limit all staff schedules to reduce the number of workers in the facility at a given time.
  • Limit close contact with others, maintaining a distance of at least 6 feet when possible. Staff and volunteers are encouraged to remind customers to maintain at least 6 feet of distance from workers and other customers. Above all, avoid job tasks that require face-to-face contact with others where possible. If this is unavoidable, employees will be provided with face masks, physical barriers and other workplace controls to ensure their safety.
  • Wear face masks where other physical distancing measures are difficult to maintain.
  • Refrain from sharing equipment. In instances where this is unavoidable, Canton Palace Theatre will provide alcohol-based wipes and other cleaning materials that employees can use to clean equipment.
  • Clean and disinfect frequently touched surfaces, including workstations, door handles, tables and countertops on a regular basis.
  • Practice proper hand hygiene. Wash your hands regularly with soap and water for at least 20 seconds. An alcohol-based hand sanitizer containing at least 60% alcohol can also be used. Employees should clean their hands:
    • Before eating food
    • After using the restroom
    • After blowing their nose, coughing or sneezing
    • After putting on, touching or removing face masks
    • Before and after work shifts
    • Periodically throughout the day
    • Before and after work breaks
  • Avoid touching your eyes, nose and mouth whenever possible.
  • Avoid contact with others whenever possible (e.g., handshakes).
  • Avoid gathering when entering and exiting the facility. Staff and Volunteers should also only enter and exit designated areas.
  • Follow any posted signage regarding COVID-19 social distancing practices.

Protocols for Visitors

In order to protect Canton Palace Theatre attendees we will:

  • Communicate our safety protocols and why we are taking specific precautions. This will be done using signage, social media and other available communication channels.
  • Encourage attendees to practice social distancing when in the facility. Visitors will be asked to maintain at least 6 feet of distance from staff via written signage or instructions provided prior to their visit.
  • Place hand sanitation stations and wipes throughout the facility.
  • Minimize person-to-person contact where possible.
  • Update messaging on our website to educate visitors on facility precautions and hours.
  • All patrons are required to wear a mask when entering the building, walking thru the lobby and while seated, unless eating or drinking items from the concession stand.

Additional Safety Policies

  • Pre-Sale of specific seats for movie screenings via the website
  • Pre-Sale of concessions via the website
  • Maximum capacity, as of June 10, 2020, is 250.


  • Surfaces and equipment will be disinfected at the end of each shift, before and after use, or—for frequently touched items—multiple times a day. The following items will be cleaned regularly:
    • Door handles and push plates
    • Restrooms
    • Handles on all equipment doors
    • Handles on beverage dispensers
    • Ice scoops
    • Sink handles
    • Soap dispenser push plates
    • Towel dispenser push plates
    • Trash receptacle touch points
    • Cleaning tools
    • Buckets
    • Telephones
    • Computers
    • Office cabinet handles
    • Display screens on equipment
    • Thresholds and hand railings
    • Counters and other surfaces
    • Baby changing stations in restrooms
    • Pens or other writing utensils
    • Clipboards
    • Floors
  • Employees responsible for cleaning will be given the appropriate protective equipment. Cleaning will be completed using CDC-recommended products, including:
    • Environmental Protection Agency-registered household disinfectants
    • Alcohol solutions with at least 60% alcohol
    • Diluted household bleach solutions (if appropriate for the surface)
  • Trash will be collected from the workplace regularly. Those collecting trash will wear nitrile, latex or vinyl gloves.
  • HVAC air filters will be cleaned and disinfected regularly.
  • Hand sanitizer dispensers will be refilled frequently.
  • When an employee has tested positive for COVID-19, deep cleaning will be triggered, and Canton Palace Theatre will ensure areas in which the individual worked are cleaned thoroughly. Regarding deep-cleaning practices:
    • Canton Palace Theatre will identify an approved external company to complete a deep cleaning of the facilities. This external company will be equipped with the proper training, permits and cleaning equipment to complete the task.
    • The Canton Palace Theatre COVID-19 Committee will coordinate and supervise deep-cleaning efforts to ensure:
      • There is a specific plan and strategy in place, and that plan accounts for all machinery, equipment, common areas, tools, and offices.
      • Authorized individuals are the only ones allowed access to the site during the deep cleaning.
      • Employees are aware of deep-cleaning practices.
      • The company contracted to perform the deep cleaning uses the appropriate PPE during the process and disposes of potentially contaminated items properly.


Canton Palace Theatre has response plans in place for situations when Staff, Volunteers and Attendees exhibit symptoms of or test positive for COVID-19.

If Staff, Volunteer or Attendees Exhibits Symptoms of COVID-19 Before Entering the Facility

  • The employee, volunteer or attendee is given a face mask and gloves, and is sent to the outer lobby by the officer on duty for evaluation.  This evaluation will examine symptoms in more detail, flagging those who are experiencing the following:
    • A fever of 100.4 F or higher
    • Shortness of breath or difficulty breathing
    • A cough
    • A runny nose
    • Muscle pain
    • Tiredness
  • If COVID-19 symptoms are confirmed, staff, volunteers and attendees will be asked to leave the Canton Palace Theatre and speak with their health care provider. Canton Palace Theatre will ensure staff, volunteers and attendees are able to get home safely before dismissing them.

Self-quarantining and Return to Work for Staff and Volunteers

Staff and volunteers who test positive for COVID-19 or believe they have been infected will be instructed to follow the advice of a qualified medical professional and self-quarantine. When self-quarantining, Staff and volunteers should:

  • Stay away from other people in their home as much as possible, staying in a separate room and using a separate restroom if available.
  • Not allow visitors.
  • Wear a face mask if they have to be around people.
  • Avoid sharing household items, including drinking cups, eating utensils, towels and bedding.
  • Clean high-touch surfaces daily.
  • Continue monitoring their symptoms, calling their health care provider if their condition worsens.

Notably, staff and volunteers who are symptomatic or who have tested positive should not return to work until the conditions outlined in the table below are met:

Return to Work Considerations

Employee or volunteer was symptomatic but was not tested for COVID-19.
Employee or volunteer was tested for COVID-19.
The employee may return to work if:

  • They have not had a fever for at least 72 hours and have not used fever-reducing medication during that time.
  • Coughs and other symptoms have improved.
  • Seven days have passed since they first experienced symptoms.
The employee may return to work if:

  • They no longer have a fever.
  • Coughs and other symptoms have improved.
  • They have received two negative COVID-19 tests in a row.

When an employee or volunteer tests positive for COVID-19, deep-cleaning procedures will be triggered. Furthermore, employees or volunteers who have been in close contact with an individual who has tested positive for COVID-19 will be instructed to self-quarantine.


Canton Palace Theatre will adhere to OSHA-mandated requirements as they relate to recording and reporting certain work-related injuries and illnesses.


If employees or volunteers have any questions regarding the content of this action plan, they should be instructed to speak with Georgia Paxos. Furthermore, while the strategies highlighted in this document can protect workers and customers from COVID-19, it is important to follow CDC guidance at all times.


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