Frequently Asked Questions
Have a question about the theatre? Check the FAQs below for answers to our most common questions!
My tickets are being held at Will Call. How can I pick them up?
Tickets marked for Will Call can be picked up in the Business and Box Office during normal office hours (M-F 10am to 4pm), or the night of the event at the Will Call window (located outside of the theatre between the main doors) beginning 1 hour prior to showtime.
My tickets are being mailed to me. When will I receive them?
Tickets typically go out in the mail the next business day after they were ordered, but we suggest allowing 7 to 10 days for your tickets to arrive. Tickets will not be mailed within 1 week of an event, and will automatically be marked for Will Call.
Will I be able to purchase food or beverages at the theatre?
Yes, we have a full concession stand with items including popcorn, nachos, candy, pop, water, and coffee. The theatre's bar is open for events held Monday through Saturday (no Sunday alcohol sales), and includes beer, wine, and featured mixed drinks.
Do you accept credit cards?
We accept Visa, Mastercard, and Discover, as well as cash, for movie admission, event tickets, concessions, bar, and merchandise. Payment can be made by check for event tickets if it is at lease 1 week prior to the event.
Are cameras allowed in the theatre?
The policy for cameras varies by the requests of the event promoter. Please contact the promoter of the event for full details.
Is there an elevator in the theatre?
There is no elevator, and as such, all patrons with tickets for seats in the upper or lower balconies must use the stairs to access their seats. There are no stairs to reach seats on the main floor.
I purchased tickets but can no longer attend the event. Can I return the tickets for a refund?
Refunds cannot be given once the tickets are purchased. This includes service charge, if show is cancelled or postponed. Tickets can be used by another party. Please contact the Box Office for questions.
Will the theatre donate to our charitable event?
The Canton Palace Theatre makes charitable donations to many community events and groups. In order to be considered, a formal request on the organization's letterhead must be submitted to the theatre.
The ticketing system asked for my credit card information twice. Will I be charged twice?
No. The TicketForce system does not store payment information. As such, when creating an online account to order tickets, you will be asked for your credit card information in the event that you wish to purchase a theatre membership at that time. You will then be asked for the credit card information again when checking out in order to complete the order and purchase your selected tickets. The system does not allow the same tickets to be purchased more than once, so you will not be charged twice for the same order.
I am hearing impaired. Is the Palace's sound system compatible?
The Palace Theatre is now looped for the benefit of our patrons who are hearing impaired. Hearing induction loops are to people with hearing aids, what Wi-Fi is to computers and cell phones. Hearing Induction Loops bring those who wear hearing aids back into the sound environments in which they need and want to participate. In other words, there are many places where hearing is challenging and those environments make it difficult or impossible for people with an aided hearing handicap to hear. These individuals will either have a difficult time hearing in, or avoid these environments. About 75% of hearing aids provided are equipped with a telephone coil, “T Coil”. When the T Coil is engaged, background noise can be reduced and the desired sound is sent directly to the hearing aid T Coil, and to the wearers hearing prescription. This enables the hearing aid wearer to hear performances and speakers clearly without environmental noise.
If you have questions about how a hearing loop works, or about how it works with hearing aids, you can call HEARINC at 234-347-0155. They will be happy to answer any questions you may have.